Welcome from the ACI Executive Team

• Sanjay Gupta – Executive Vice President, ACI On-Demand
• David Mitzenmacher – Senior Vice President, Customer Success
• Eve Aretakis – Group President, ACI On-Demand

Join David Albertazzi, Research Director, from Aite as he discusses consumer payment and billing trends, implications in the payments industry and how billers will need to focus on an adaptive technology strategy that meets the expectations of the always on, always connected consumer.

The discussion continues as David Albertazzi moderates a panel of industry experts who will discuss both the drivers for and barriers to meeting consumer demands and transforming the payments experience. Panelists include:

• RuthAnn Riggs, Chief Operations Officer, Credit Union Loan Source
• Robert Lopresti, Director, Finance & Administration Business Processes, Swarthmore College
• Rod Arends, Vice President, Service Center Operations, World Omni Financial Services / Southeast Toyota Finance

Join Alexis Blackstead, ACI Head of Bill Pay Product Management, to learn about how you can meet the ever-changing communication and payment needs of your customers and how ACI is pushing the boundaries of payments innovation. We’ll review our Strategic Solution investments and open it up for feedback and discussion.

The discussion continues as Alexis Blackstead moderates a panel of these payment industry leaders. Innovative technology is often the driver for customer satisfaction, loyalty and, let’s be honest, the ability to survive in today’s competitive landscape. ACI’s tech partner panel will discuss how the impact of payments technology – including everything from real-time payments, disbursements, person-to-person payments and security – can serve as a catalyst for customer adoption and competitive edge. Panelists include:

• Mike West, Vice President, Product Commercialization, Visa Direct
• Steve Huff, Sr. Product Manager, Zelle Wholesale, Early Warning
• Keith Gray, Vice President, RTP Strategic Partnerships, The Clearing House

Collaborate with your colleagues, peers and industry experts for an interactive unconference! During this session, harness the collective power of your counterparts to create a solution to your payments challenge. The ACI Innovation Clinic has no prepared agenda and is created from input from the whole audience to foster open conversation, innovation, and engagement. Your only preparation is to prepare to inspire and be inspired!

What better way to end a great day than with a Bourbon Tasting and appetizers! Network with your peers, industry experts and ACI executives as you are guided through a selection of some of the best Bourbons; perfect for beginners and aficionados alike.  A variety of alcoholic and non-alcoholic drinks will be available for those that prefer an alternative to bourbon.