Name
Elevating Self-Service and Customer Communications in the Age of Immediacy
Date & Time
Thursday, October 23, 2025, 2:15 PM - 3:00 PM
Description
In the age of immediacy, consumers of all segments but especially Gen Z, Millennials and Gen X groups are increasingly leveraging self-service channels like using mobile apps to make bill payments, receive monthly statements and real-time notifications. New innovations help drive a new approach for consumers managing payments and customer communications in this new world.
Session Type
Breakout Session
Segment Type
Biller