Merchants must continuously evolve to meet shifting market demands and increasing consumer expectations. But what are today’s key market drivers and how are ACI customers adapting and modernizing to drive conversions and win customers? Our panel shares practical approaches on:

1. Customer journeys that lead to conversion
2. Innovating through payments infrastructure
3. Fraud and security strategies that protect and create loyalty

Payment priorities have rapidly evolved during the pandemic. Merchants must now address customer demands they didn’t anticipate for 3 or more years or risk being left behind. This session will discuss the long-term impact of payment trends observed during COVID-19 and detail the importance of alternative payment methods and agile payments infrastructure in meeting emerging business requirements. Along the way, it will surface key payments strategies for merchants to rise to the occasion and better meet their customers’ needs.

The customer journey is more distributed than ever and the lines are blurring between online and in-store. Customers want to purchase where and when they need to without issue.  You have to make sure that everything not only works perfectly together, but the experience is secure, on-brand and frictionless—built to maximize profits.  In this session we will cover:
•    Digital transformation
•    Optimizing customer experience
•    Dynamic routing
•    Cardholder data security (Tokenization, P2PE, EMV)
•    Fraud Reduction

ACI Fraud Management for merchants includes a unique combination of artificial intelligence and machine learning driven patented predictive models, flexible rules engine, automated alerts and processes, business intelligence portal and unrivalled global fraud intelligence – supported by a global team of expert risk analysts. In this session you will learn: How applying rule intelligence and partnering with the ACI payment optimization team take the payment fraud strategy to the next level.

How ACI Omni-Commerce Payments Analytics supports merchants' business decisioning processes – and can be used to enhance profitability. Topics to cover: conversions, x-channel analysis- Instore, online and mobile, Multi-acquirers’ performance analysis and optimization. 

Payment orchestration strategies help merchants maximize conversion rates, reduce operational costs, increase speed to market, and enable global coverage.  In this session you will learn about: Frictionless customer experience, one integration (RESTful API), smart dynamic routing, customer profiling, APMs, and importance of integrating fraud into your overall solution.