Agenda is subject to change.

Thursday, September 10, 2020

1:00 PM - 1:15 PM (EDT)
Introduction and Executive Welcome
 
1:15 PM - 1:35 PM (EDT)
Accelerated Digital Transformation in 2020

During this session ACI’s Debbie Guerra and David Mitzenmacher will discuss the changes and trends ACI is seeing in the market.

1:35 PM - 2:00 PM (EDT)
Customer Panel: How Digital Transformation is Redefining Payments

The conversation continues as ACI’s Katie Hardin moderates a panel of industry leaders.  They will take a closer look at some of the transformational trends and drivers that are reshaping payments.

2:00 PM - 2:15 PM (EDT)
Payments Innovation: How ACI is equipping you to respond to these changes

ACI solution owners, Benny Tadele and Fabian Gloerfeld will switch gears and review where ACI is investing, to support and enable the accelerated digital transformation underway.  They will talk about ACI’s investments in four key areas; supporting payment choice, optimizing payment acceptance, improving your user experience and enhancing security.

2:15 PM - 2:20 PM (EDT)
ROOM CHANGE
 
2:20 PM - 3:00 PM (EDT)
TABLE 1: Roundtable Conversations

Discussion topics include:
- Creating new customer payment journeys
- Payments as a strategic enabler for fuel and convenience merchants  

Only ACI Worldwide customers and solution partners are permitted to attend Roundtable Conversations.

TABLE 2: Roundtable Conversations

Discussion topics include:
- eCommerce conversion drivers
- Machine learning as part of the fraud prevention toolkit

Only ACI Worldwide customers and solution partners are permitted to attend Roundtable Conversations.

3:00 PM - 3:05 PM (EDT)
ROOM CHANGE
 
3:05 PM - 3:25 PM (EDT)
Keynote - Meet The Digital-Shifters … And Why They’re Not Going Back

Karen Webster is one of the world’s leading experts on emerging payments and a strategic advisor to CEOs and Boards of multinational players in the payments and commerce space. This session will focus on:

  • What digital shifters look like and why you should care
  • Why they have shifted and what they value most
  • How to best serve a Digital-First consumer
3:25 PM - 3:30 PM (EDT)
Closing Remarks