Why participate in a User Group? 


  • Participate in interactive conversations to solve your most pressing challenges
  • Gain industry insights and functional knowledge that you can implement in your office
  • Learn from industry gurus, ACI solution experts, and your peers


  • Connect with your peers and share best practices
  • Meet with ACI's executives and experts

Technical Benefits

  • Collaborate and share best practices with your peers to get the most value from your ACI solution
  • Access ACI experts with deep technical and business knowledge
  • Gain insight into ACI's solution strategies and how they help you stay relevant in today's market
  • Provide real-time feedback on ACI’s product roadmaps and give ACI solution leaders input on the future product capabilities your company wants
  • Share your product and project success stories, plus lessons learned through interactive discussions 

How to stay connected to the Merchant User Group community? 

Quarterly Calls

Connect once a quarter with your fellow User Group members and ACI staff to review product roadmaps, discuss topical events in the payments landscape and bring to the table questions and discussion items. 

Merchant User Group Workplace Forum

Stay connected anytime, anywhere with this community via Workplace. Access the forum via web browser or mobile phone to view upcoming call and event details, crowdsource questions, and utilize this network of industry leaders whenever you need. 



Annually please join the Merchant User Group in-person at an ACI sponsored meeting. Utilize this time to forge in depth personal connections and network with ACI leaders and your fellow payments colleagues. 

Meet the ACI staff involved in the Merchant User Group

Dan Coats- Principal Solution Evangelist

Katie Hardin- Head of Customer Success

Alita Rogers- Program Manager of Customer Communities 

Andrea Arthur- Director Customer Success

Ciara Shepherd- Director of Marketing 

Denise Stamulis- Director of Customer Programs and Sales Enablement