Select your Region or Business Group and/or Segment Type to see your personalized GSKO 2025 Agenda:
- Sunday, February 9, 2025
- Monday, February 10, 2025
- Tuesday, February 11, 2025
- Wednesday, February 12, 2025
- Thursday, February 13, 2025
Time | Name | Description | Session Type | Speakers | Location Name |
---|---|---|---|---|---|
8:30 PM - 11:00 PM | Super Bowl Watch Party | Join ACIer in the hotel lobby to watch the Kansas City Chiefs take on the Philadelphia Eagles. Other non-sanctioned options:
| Reception/Event | Sheraton Convention Center Entrance |
Time | Name | Description | Session Type | Speakers | Location Name |
---|---|---|---|---|---|
7:00 AM - 8:50 AM | Breakfast | Meal/Break | San Telmo | ||
8:30 AM - 5:00 PM | Registration / Global Desktop Support | Registration/Information | First Floor Foyer | ||
9:00 AM - 4:00 PM | Solution Consulting Training Day | Team Meeting | Fred Slevin | Retiro B, 1st Floor | |
9:00 AM - 4:00 PM | Client Delivery & CSDs Meeting | Team Meeting | Martina Power | Marin Fierro A&B, 2nd Floor | |
9:30 AM - 4:00 PM | Marketing Meeting | Team Meeting | Annett Van De Bunt | Poncho, 2nd Floor | |
10:00 AM - 4:00 PM | Biller - Solutions Consulting Meeting | Team Meeting | Andrew Sajeski | Gomez Losada, 2nd Floor | |
12:00 PM - 5:00 PM | Prod Mgt & RS2 Meeting | Team Meeting | Carlos Perez Rubio | Ombu A&B, 2nd Floor | |
1:00 PM - 4:00 PM | Sol Con Leadership meeting | Team Meeting | Fred Slevin | Polo Room, 2nd Floor | |
6:00 PM | New Hire Welcome by Invite Only | Departure from the Sheraton Convention Center Entrance at 5:40pm | Reception/Event | Sheraton Convention Center Entrance | |
6:30 PM | All Staff Welcome Reception | Departure the Sheraton Convention Center Entrance at 6:15pm | Reception/Event | Sheraton Convention Center Entrance |
Time | Name | Description | Session Type | Speakers | Location Name |
---|---|---|---|---|---|
6:45 AM - 7:30 AM | Morning Run, Jog, or Walk | Meet your colleagues for a morning run, jog or walk. Come early and stretch as all groups will leave the foyer at 6:45 AM. We have three guides available to cover all levels - Run, Jog, Power Walk. Take in some sights while getting in your morning workout. Please dress accordingly. | Sheraton Convention Center Entrance | ||
7:00 AM - 8:50 AM | Breakfast | Meal/Break | San Telmo | ||
8:00 AM - 8:50 AM | Solution Consulting - All-Hands | Team Meeting | Retiro B, 1st Floor | ||
8:30 AM - 5:00 PM | Registration / Global Desktop Support | Registration/Information | First Floor Foyer | ||
9:00 AM - 10:30 AM | Opening General Session |
| General Session | Alessandro Silva Nick Craig Abe Kuruvilla Erich Litch Praveena Nathawat Alberto Olivares Vlademir Santos Philip Bruno Scotty Perkins | Libertador, 1st Floor |
10:35 AM - 10:55 AM | AM Break | Meal/Break | |||
11:00 AM - 11:30 AM | Biller - Welcome and 2025 Go Forward Plans | Breakout Session | Neil Williams | Retiro C, 1st Floor | |
11:00 AM - 11:40 AM | MEASA - Mission FY 2025 | This session will focus on the success for the MEASA region in the year 2024. The session will further focus on the way ahead for the next year. Finally the session will end with Question and Answer segment with the Regional Leader and Sales Leader. | Breakout Session | Dave King Ankur Saxena Alexis Haessler | Marin Fierro A&B, 2nd Floor |
11:00 AM - 11:45 AM | NA - How We Win in 2025 | Join ACI’s product management leaders for an introductory session on winning in North America in 2025. Explore key solution segments—Banking and Merchant—while gaining insights into market needs, value propositions, and strategies to secure new logos and upsell existing customers. A must-attend for staying ahead in 2025's competitive landscape. | Breakout Session | Matt Addison Erich Litch Scotty Perkins | Gloden Horn, 1st Floor |
11:00 AM - 11:45 AM | EU - Strategy and Priorities for 2025 - Understand the strategy and your part in executing the priorities in 2025. | Join us for an introductory session on regional priorities and expectations for 2025. This session will cover the two key solution segments: Banking and Merchant. Discover the Missions & Objectives in 2025. This session is essential for anyone in the EU Team. | Breakout Session | Nick Craig Richard Albery Debbie Brookling Mark Creemers Tobias Hilpert Peter Moedlhammer Raul Villares | La Pampa, 1st Floor |
11:00 AM - 11:45 AM | LATAM - State of Business | This session will center on regional priorities, plans, and expectations for the year ahead. It will provide you with tools, insights, and strategies to replicate successful renewals, win key accounts, and excel in 2025. | Breakout Session | Alberto Olivares Vlademir Santos | Retiro A, 1st Floor |
11:00 AM - 12:00 PM | APAC - Elevate Mission Strategy with New Vision, Mission and Values | Breakout Session | Leslie Choo | Ombu A&B, 2nd Floor | |
11:00 AM - 12:30 PM | Solution Consulting - Regional Breakouts | Breakout Session | |||
11:30 AM - 12:30 PM | Biller - Why Do Customers Engage With ACI? | Breakout Session | Steve Thompson | Retiro C, 1st Floor | |
11:30 AM - 2:30 PM | Headshots | Event Corridor, 1st Floor | |||
11:40 AM - 12:00 PM | MEASA - ACI Risk Management | This session will focus on proper channels, engagement, and reviewing the risk management process heading into 2025. | Breakout Session | Andrea Elliott | Marin Fierro A&B, 2nd Floor |
11:45 AM - 12:10 PM | NA - How We Win As a Team- Part 1 | This session will recap last year's successes and explore key learnings for winning in the coming year. You’ll be given strategies, tools, and insights to replicate successful renewals, win new logos, and excel as a team. | Breakout Session | Matt Addison | Gloden Horn, 1st Floor |
11:45 AM - 12:15 PM | LATAM - Partner Strategy | This session will focus on LATAM's on-going efforts and strategy to transform ACI's traditional partner approach to generate a powerful regional ecosystem that includes multiple partners (Product & Services) to accelerate business development and open new revenue streams. | Breakout Session | Alvaro Cuestas Vlademir Santos | Retiro A, 1st Floor |
11:45 AM - 12:30 PM | EU Merchant - 2025 Expectations | Join this session to welcome 2025 while we focus on the regional strategy and key learnings from 2024. We will discuss the strategy for the merchant business in 2025 focusing on what is expected from the team. This session is designed to equip you with the tools and insights needed to excel in the year ahead. This session is essential for anyone looking to excel in the Merchant segment. | Breakout Session | Debbie Brookling Tobias Hilpert Peter Moedlhammer | Retiro B, 1st Floor |
11:45 AM - 12:30 PM | EU Banking - Payments Hub Update | This session covers everything from the basics to advanced selling strategies for Payments Hub. You'll get a recap of its purpose and importance, updates on progress and delivery schedules, a live demo, and insights into regional selling, localization strategies, and support available. | Breakout Session | Scotty Perkins Craig Ramsey Rachel Hunt | La Pampa, 1st Floor |
12:00 PM - 12:30 PM | APAC - Envision with Payment Hub Part 1 | Breakout Session | Askari Brown | Ombu A&B, 2nd Floor | |
12:00 PM - 12:30 PM | MEASA - Services - FY 2025 | Breakout Session | Suhail Khan | Marin Fierro A&B, 2nd Floor | |
12:10 PM - 12:30 PM | NA - ACI Risk Management | This session will focus on proper channels, engagement, and reviewing the risk management process heading into 2025. | Breakout Session | Andrea Elliott | Gloden Horn, 1st Floor |
12:15 PM - 12:30 PM | LATAM - HR Programs for 2025 | This session will highlight programs from 2024, and delve into what is new for 2025. | Breakout Session | Marcia Comin | Retiro A, 1st Floor |
12:40 PM - 1:50 PM | Payments Hub in Action: Payments Hub Demo and Insights Over Lunch | Join us for an engaging and informal lunch-and-learn session designed to give the commercial teams a front row seat the future of payments. This is your chance to explore the payments hub in more detail: featuring a demo area and a panel ready to answer your burning questions. No formal presentation - just open dialogue with the team who can share insights and an opportunity for you to ask anything or just connect. | Meal/Break | Adam Needel Juan Beck Jack Bloch Nick Craig Fabian Gloerfeld Paul Heinzel Rachel Hunt Denise Jacobson David Marshall Jessica O'Rourke Craig Ramsey Fred Slevin | Atalaya, 24th Floor |
12:40 PM - 1:50 PM | Lunch | Meal/Break | San Telmo | ||
2:00 PM - 2:20 PM | APAC - Envision with Payment Hub Part 2 | Breakout Session | Askari Brown | Ombu A&B, 2nd Floor | |
2:00 PM - 2:45 PM | MEASA - ACI Marketing 2025 and Beyond – Influencing The Market, Expanding Awareness and Improving Perceptions | This session will focus on Key Corporate Strategic Initiatives from a Marketing standpoint and their implications on the MEASA region. We will also be discussing the various Analyst Relations and Market Intelligence initiatives. Finally the session will end with Question and Answer segment with the team. | Breakout Session | Maddy Aufseeser Annett Van De Bunt | Marin Fierro A&B, 2nd Floor |
2:00 PM - 3:30 PM | LATAM - Payments Hub Update | This session covers everything from the basics to advanced selling strategies for Payments Hub. You'll get a recap of its purpose and importance, updates on progress and delivery schedules, a live demo, and insights into regional selling, localization strategies, and support available. | Breakout Session | Scotty Perkins Craig Ramsey Rachel Hunt | Retiro A, 1st Floor |
2:00 PM - 3:30 PM | Biller - How Do We Make Value Come Alive For New Business, Renewals Or Expansion? | Breakout Session | Steve Thompson | Retiro C, 1st Floor | |
2:00 PM - 3:30 PM | Solution Consulting - Regional Breakouts | Breakout Session | |||
2:00 PM - 3:30 PM | EU Banking - High Value Overview and Positioning | Join this session to gain an in-depth overview of High Value Payments, enhance your understanding of the solution, and refine your ability to effectively position it to your customers. | Breakout Session | Jessica O'Rourke Richard Albery | La Pampa, 1st Floor |
2:00 PM - 3:30 PM | NA & EU Merchant: 2025 Strategy | Join us for a deep dive into the Merchant segment, covering in-store and eCommerce solutions. Explore 2025 strategies, market trends, customer behavior, and updates on partnership plans. This session is essential for anyone looking to excel in the Merchant segment. | Breakout Session | Erich Litch Christine Fuchs Dan Coates Carlos Dafonte | Retiro B, 1st Floor |
2:00 PM - 3:30 PM | NA - Banking: How we win with Payments Intelligence | Join us for an insightful session where we'll explore ACI's unique value in the global payment ecosystem. Discover how we leverage our strength, access to data and intelligence, expert know-how, and ability to deliver to win in the market in 2025. This session will provide you with the insights and strategies needed to capitalize on our unique market position and drive success. | Breakout Session | Cleber Martins | Gloden Horn, 1st Floor |
2:20 PM - 3:10 PM | APAC - Empower with Services | Breakout Session | Matthew Grech | Ombu A&B, 2nd Floor | |
2:45 PM - 3:30 PM | MEASA - Cloud Deployment at ACI, Azure/AWS | This session will focus on the various cloud deployment strategies available for ACI solutions like Base24, PRM and RTPS. This session should cover both the ACI and Regional cloud deployment scope for the above products, as well as the readiness of cloud deployment at MEASA level. We will also be covering deployments specific to Microsoft, AWS and Red Hat, as well the roadmap for 2025. Finally we will be brainstorming regional engagements/opportunities for 2025. | Breakout Session | Ray Caradine Stephanie Maurel | Marin Fierro A&B, 2nd Floor |
3:10 PM - 3:30 PM | APAC - ACI Risk Management | This session will focus on proper channels, engagement, and reviewing the risk management process heading into 2025. | Breakout Session | Andrea Elliott | Ombu A&B, 2nd Floor |
3:35 PM - 3:55 PM | PM Break | Meal/Break | |||
4:00 PM - 5:00 PM | LATAM - Regional Awards | Celebrating 100% Achiever and Regional Honor Award Winners. | Breakout Session | Retiro A, 1st Floor | |
4:00 PM - 5:00 PM | EU - Regional Awards | Celebrating 100% Achiever and Regional Honor Award Winners. | Breakout Session | La Pampa, 1st Floor | |
4:00 PM - 5:00 PM | MEASA - Regional Awards | Celebrating 100% Achiever and Regional Honor Award Winners. | Breakout Session | Marin Fierro A&B, 2nd Floor | |
4:00 PM - 5:00 PM | APAC - Regional Awards | Celebrating 100% Achiever and Regional Honor Award Winners. | Breakout Session | Ombu A&B, 2nd Floor | |
4:00 PM - 5:00 PM | NA - Regional Awards | Celebrating 100% Achiever and Regional Honor Award Winners. | Breakout Session | Gloden Horn, 1st Floor | |
4:00 PM - 5:00 PM | Biller - Regional Awards | Celebrating 100% Achiever and Regional Honor Award Winners. | Breakout Session | Retiro C, 1st Floor | |
5:00 PM - 6:30 PM | Open Time | ||||
6:30 PM - 7:30 PM | Awards Cocktail Reception | Reception/Event | First Floor Foyer | ||
7:30 PM - 10:00 PM | Awards Celebration | Reception/Event | Libertador, 1st Floor | ||
10:00 PM - 11:59 PM | Post Celebration | Reception/Event | Atalaya, 24th Floor |
Time | Name | Description | Session Type | Speakers | Location Name |
---|---|---|---|---|---|
6:45 AM - 7:30 AM | Morning Run, Jog, or Walk | Meet your colleagues for a morning run, jog or walk. Come early and stretch as all groups will leave the foyer at 6:45 AM. We have three guides available to cover all levels - Run, Jog, Power Walk. Take in some sights while getting in your morning workout. Please dress accordingly. | Sheraton Convention Center Entrance | ||
7:00 AM - 8:50 AM | Breakfast | Meal/Break | San Telmo | ||
8:00 AM - 8:45 AM | Merchant Sol Con Meeting | Team Meeting | Rio de la Plata, 2nd Floor | ||
8:00 AM - 8:50 AM | Solution Consulting - Cloud Panel (Banking) | Team Meeting | Ray Caradine Scotty Perkins Ajmal Syed Andy Morris | Retiro B, 1st Floor | |
8:30 AM - 5:00 PM | Registration / Global Desktop Support | Registration/Information | First Floor Foyer | ||
9:00 AM - 10:30 AM | General Session |
| General Session | Leslie Choo Bill Farris Dusty Kugler Erich Litch Cleber Martins Praveena Nathawat Scotty Perkins Leah Phillips Craig Ramsey Ron Shultz Alessandro Silva Fred Slevin Neil Williams | Libertador, 1st Floor |
10:35 AM - 10:55 AM | AM Break | Meal/Break | |||
11:00 AM - 11:45 AM | NA - Merchant Revenue Management: Structuring Deals and Contracts to Optimize and Accelerate Revenue | This interactive session will focus on key elements of deal structuring and provide you with actionable strategies to optimize revenue, shorten sales cycles, and accelerate revenue recognition. | Breakout Session | David Konz Amy Muessel | Retiro B, 1st Floor |
11:00 AM - 11:45 AM | LATAM - Back Office Options | In this session we will discuss what back office options are available in LATAM, including RS2 solutions and how to overcome some of the typical challenges when selling back office. | Breakout Session | Carlos Perez Rubio | Retiro A, 1st Floor |
11:00 AM - 11:45 AM | EU Banking - Renewals Best Practices | Join us for an insightful session where we will explore strategies for successful renewals in 2025, focusing on key aspects such as aligning with customer goals, viewing renewals as opportunities for growth, and identifying expansion within existing accounts. We’ll also tackle the challenge of sunset fees and how to effectively handle CPI adjustments. Real-world examples, including success stories from Worldpay and ING, will provide practical insights on how to manage and drive successful renewals. Don’t miss this chance to gain actionable insights that will set you up for success in 2025 and beyond! | Breakout Session | Raul Villares | La Pampa, 1st Floor |
11:00 AM - 11:55 AM | APAC - Excel in Pacific: GTM Plan Australia, New Zealand and other PICs | Breakout Session | Trent Gunthorpe | Ombu A&B, 2nd Floor | |
11:00 AM - 12:00 PM | Biller - Go Forward 2025 (cont.) | Breakout Session | Chuck Layman Darcy Locke | Retiro C, 1st Floor | |
11:00 AM - 12:30 PM | EU SDRs - Best Practices for Success in 2025 | Join this interactive session to explore strategies and techniques for effective presentations, handling common objections, and mastering email marketing best practices. Engage with your peers to share insights, exchange ideas, and collaboratively set the foundation for a successful 2025. | Breakout Session | Milind Kharkar | Polo Room, 2nd Floor |
11:00 AM - 12:30 PM | EU & EU/NA Solution Consulting - Global Payment Orchestration - Turning Up Differently | In this session, we will explore how to simplify and elevate our message by differentiating against competitors and addressing customer pains and needs. We will use data and real-world examples to demonstrate best practices for consultative selling, with a focus on the Direct Merchant and large PSPs enabling Merchants. Additionally, we will cover what to expect from the session and why it is a game-changer, highlight the selling journey, and emphasize the importance of a value/customer-centric mindset. We will also discuss how to put this mindset into action by understanding the customer and turning up differently. The session will conclude with a Q&A segment. | Breakout Session | Christian Schoenhuth Kieran Mongey | Poncho, 2nd Floor |
11:00 AM - 12:30 PM | NA - Banking: How we win with the Payments Hub & A2A Payments | This session covers everything from the basics to advanced selling strategies for Payments Hub. You'll get a recap of its purpose and importance, updates on progress and delivery schedules, a live demo, and insights into regional selling, localization strategies, and support available. | Breakout Session | Scotty Perkins Craig Ramsey Rachel Hunt | Gloden Horn, 1st Floor |
11:00 AM - 12:30 PM | MEASA - How Do We Make Value Come Alive For Customers? | This session, led by Steve Thompson from Value Lifecycle, will focus on mastering effective sales strategies. This will be a key opportunity for the MEASA team to enhance skills in customer interactions, managing client expectations, navigating negotiations, and strengthening client relationships. | Breakout Session | Steve Thompson | Marin Fierro A&B, 2nd Floor |
11:00 AM - 11:45 PM | Solution Consulting - Regional Breakouts (All) | Breakout Session | |||
11:30 AM - 2:30 PM | Headshots | Event Corridor, 1st Floor | |||
11:45 AM - 12:15 PM | LATAM - How to leverage PR to increase brand visibility and drive pipeline growth | The session will give an overview of how we leveraged PR to increase brand visibility and drive pipeline growth across the Latam region. It will highlight the key campaigns and results for 2024, and give an outlook for 2025. We will also discuss best practices and learning. The session will end with a Q&A session. | Breakout Session | Katrin Boettger Nick Karoglou | Retiro A, 1st Floor |
11:45 AM - 12:30 PM | NA CSMs/NBDs/SDRs - Merchant: Excel in QBRs | Join us for a 45-minute workshop on Effective QBR (Quarterly Business Review) Content designed for Customer Success Managers. We'll start with an introduction to the importance of QBRs in customer success and relationship management. The session will cover the key components of an effective QBR, common pitfalls to avoid, and best practices for crafting content tailored to different audiences. Participants will engage in an interactive exercise to review and critique sample QBR content, followed by a group discussion on improvements and best practices. We'll wrap up with a Q&A segment to address any questions and recap key takeaways. This workshop aims to equip you with the tools and insights needed to create impactful QBRs. | Breakout Session | Katie Hardin Andrea Arthur Brittany McDonald | Gomez Losada, 2nd Floor |
11:45 AM - 12:30 PM | Solution Consulting - Banking - Payments Intelligence Portfolio Strategy: Evolution & Differentiators for 2025 Sales | This session will give you a deeper understanding of the evolution of ACI's Payments Intelligence capabilities and how the planned roadmap can be positioned as a key differentiator in the market. Additionally, it will cover strategies for addressing objections related to competitive offerings, including perceived shortcomings of our solution compared to competitors' strengths. | Breakout Session | Cleber Martins Jay Floyd | Rio de la Plata, 2nd Floor |
11:45 AM - 12:30 PM | EU Banking - Customer Care Best Practices | Join us for an interactive session where we move beyond presentations and dive into shared experiences and best practices for delivering exceptional customer care. This session will focus on real-world examples such as Nexi relationship, Rabobank, and YBS offering valuable lessons and strategies from subject matter experts. | Breakout Session | Mark Creemers | La Pampa, 1st Floor |
11:45 AM - 12:30 PM | Solution Consulting - Banking - A&I Portfolio Strategy: Value Positioning for 2025 Sales & Pipeline Building | Join us for an insightful session designed for solution consultants, where we will explore key topics relevant to the issuing and acquiring business. This session will cover current offerings, future developments, and the value propositions of available solutions. Gain the knowledge and insights needed to effectively support and advise your clients. | Breakout Session | Borja Lopez Javier Pino | Retiro B, 1st Floor |
11:55 AM - 12:30 PM | APAC - Excel in ASEAN - GTM Philippines, Singapore, Thailand | Breakout Session | Chee Cheng Ong | Ombu A&B, 2nd Floor | |
12:00 PM - 12:30 PM | Biller - Go Forward 2025 (cont.) | Breakout Session | Tom Crosby Rhonda Marshall Tony Carmona Christopher Schwanz | Retiro C, 1st Floor | |
12:15 PM - 12:35 PM | LATAM - ACI Risk Management | This session will focus on proper channels, engagement, and reviewing the risk management process heading into 2025. | Breakout Session | Andrea Elliott | Retiro A, 1st Floor |
12:30 PM - 1:00 PM | Biller - What’s the “So What”? | Learn how to best utilize the SC team to help create value in your opportunities and relationships, with a focus on helping a client/prospect determine what success looks like | Breakout Session | Kevin Gillespie | Retiro C, 1st Floor |
12:40 PM - 1:50 PM | Empower, Energize, and Elevate: Women Leading the Future of Payments Luncheon | Join our panel discussion where we will explore how our newly launched values play a crucial role in elevating women in technology and payments. | Meal/Break | Martina Power Gio Andreuccetti Paola Barrios Sonia Gomez Praveena Nathawat Leah Phillips | Atalaya, 24th Floor |
12:40 PM - 1:50 PM | Lunch | Meal/Break | San Telmo | ||
2:00 PM - 2:35 PM | APAC - Excel in ASEAN - GTM Indonesia, Malaysia | Breakout Session | Chee Cheng Ong | Ombu A&B, 2nd Floor | |
2:00 PM - 2:45 PM | NA Merchant - How we win as a team - Part 2 | Join us for an engaging panel discussion at our Global Sales Kickoff! Commercial team members will share insights on successful deals from the past years, highlighting win wires, repeatability, and the power of collaboration across roles. Discover effective tag team strategies and best practices that drive success. Don't miss this opportunity to understand the true power of a united team! | Breakout Session | Katie Hardin | Poncho, 2nd Floor |
2:00 PM - 2:45 PM | NA Banking - How we win as a team - Part 2 | Join us for an engaging panel discussion at our Global Sales Kickoff! Commercial team members will share insights on successful deals from the past years, highlighting win wires, repeatability, and the power of collaboration across roles. Discover effective tag team strategies and best practices that drive success. Don't miss this opportunity to understand the true power of a united team! | Breakout Session | Jean Espinal | Gloden Horn, 1st Floor |
2:00 PM - 2:45 PM | EU Merchant - How to win with Merchant Fraud Management | In this session, we’ll explore how to leverage payments intelligence to transform the way fraud is perceived and tackled in the industry, and we will dive into the latest strategies and solutions for tackling fraud in the merchant segment. You’ll learn how to initiate meaningful fraud discussions, position your capabilities effectively, and identify the right targets for your solutions. Join us to enhance your sales skills and prepare for a successful 2025! | Breakout Session | Jay Floyd Jimmy Hennessy Debbie Brookling Kieran Mongey | Rio de la Plata, 2nd Floor |
2:00 PM - 2:45 PM | LATAM - Revenue Management: Structuring Deals and Contracts to Optimize and Accelerate Revenue | This interactive session will focus on key elements of deal structuring and provide you with actionable strategies to optimize revenue, shorten sales cycles, and accelerate revenue recognition. | Breakout Session | David Konz | Retiro A, 1st Floor |
2:00 PM - 3:00 PM | Biller - Envision the road ahead with ACI Speedpay | Selling Speedpay, understanding where our clients will evolve in business and technology in 3+ years out, build to future needs and framework of clients exciting existing clients and providing insights in to the future of ACI Speedpay. | Breakout Session | Leah Phillips | Retiro C, 1st Floor |
2:00 PM - 3:30 PM | Solution Consulting - Banking - The Architectural 'Why" Behind Payments Hub | After attending the session, you’ll be better equipped to hold meetings with customers, describe the new platform architecture, articulate the high-level technical rationale behind it, conduct business-level discussions on its benefits, and explain how modern technology is being used to achieve the vision. | Breakout Session | Jack Bloch | Retiro B, 1st Floor |
2:00 PM - 3:30 PM | MEASA - Payments Hub Update | This session covers everything from the basics to advanced selling strategies for Payments Hub. You'll get a recap of its purpose and importance, updates on progress and delivery schedules, a live demo, and insights into regional selling, localization strategies, and support available. | Breakout Session | Scotty Perkins Craig Ramsey Rachel Hunt | Marin Fierro A&B, 2nd Floor |
2:00 PM - 3:30 PM | EU Banking - We’ve Been Down Selected To The Top Three – Now What? | This session, led by Steve Thompson from Value Lifecycle, explores strategies to gain access to key decision-makers and position ACI for success in sales discussions. We’ll refine our value proposition and develop impactful messaging to highlight ACI’s strengths, ensuring we stand out in competitive engagements. | Breakout Session | Mark Creemers Steve Thompson | La Pampa, 1st Floor |
2:35 PM - 3:30 PM | APAC - Excel in North Asia - GTM Plan, China, Hong Kong, Japan, and Taiwan | Breakout Session | Mark Chen | Ombu A&B, 2nd Floor | |
2:45 PM - 3:30 PM | NA & EU Merchant: Understanding & Positioning ACI Payments Intelligence | Join us for an insightful breakout session where we'll delve into the latest strategies and solutions for tackling fraud in the merchant segment. This session will cover key topics such as the identification challenges posed by evolving consumer profiles, the various forms of friendly fraud, and the critical role of digital identities in fraud prevention. We'll also explore how to leverage predictive modeling and precise fraud management to enhance revenue potential. Additionally, we'll discuss the importance of balancing approvals, costs, and fraud to optimize performance. This session is essential for anyone looking to stay ahead in the ever-evolving landscape of merchant fraud management. | Breakout Session | Erika Dietrich | Auditorium |
2:45 PM - 3:30 PM | NA - Banking: Retail Payments | Join us for an informative breakout session titled How to Win with Retail Payments in 2025, where we'll explore the strategies and solutions that will drive success in the coming year. This session will cover the current challenges in the North American market and how to overcome them, focusing on both existing customers and new logos. We'll discuss the key offerings and value propositions that set us apart, including our comprehensive payment solutions and the latest advancements in technology. You'll learn how to handle core customer objections, understand the impact of our investments, and navigate the evolving landscape of cloud deployments. This session is crucial for anyone looking to stay ahead in the competitive retail payments industry and maximize revenue opportunities in 2025. | Breakout Session | Borja Lopez Carlos Perez Rubio Xiaowei Chen | Gloden Horn, 1st Floor |
2:45 PM - 3:30 PM | LATAM - Navigating Excellence: Client Delivery 2025 | This session will dive into the evolution of Client Delivery, outlining the new structure, key processes, and strategic initiatives to drive efficiency and collaboration. We’ll address critical topics such as margin challenges, contractor management, and rules of engagement while introducing streamlined processes for estimation and delivery. Together, we’ll chart the path to ensure we deliver exceptional value to our clients and align with regional and global priorities. | Breakout Session | Martina Power Paola Barrios Lee Morgan | Retiro A, 1st Floor |
3:00 PM - 3:45 PM | Biller - Onboarding as a Revenue Engine: Driving Growth, Innovation, and Transformation | Imagine a future where our Onboarding process is a game-changer, driving faster, more predictable go-lives and accelerating revenue growth with unmatched client satisfaction. Discover how our Customer Onboarding and Enablement organization is the cornerstone of and the engine behind revenue and cash flow. Learn how cutting-edge technology and automation are revolutionizing our onboarding processes, while setting new benchmarks for excellence and efficiency. You'll also learn about our bold initiatives that are fostering a culture of transformation, disruption, and continuous improvement within our organization. | Breakout Session | Christin Vilardo | Retiro C, 1st Floor |
3:35 PM - 3:55 PM | PM Break | Meal/Break | |||
4:00 PM - 5:30 PM | General Session |
| General Session | Johnny García Sebastiani Ana Carolina Ramirez Gino Rospigliiosi Melissa Schaeffer Gerardo Zamarripa Alvaro Cuestas Dusty Kugler Alberto Olivares Alessandro Silva | Libertador, 1st Floor |
5:30 PM - 6:30 PM | Open Time | ||||
6:30 PM - 6:45 PM | Shuttle Departures to Offsite Evening Event | Reception/Event | Sheraton Convention Center Entrance | ||
7:15 PM - 11:00 PM | Offsite Evening Event | Reception/Event |
Time | Name | Description | Session Type | Speakers | Location Name |
---|---|---|---|---|---|
7:00 AM - 8:50 AM | Breakfast | Meal/Break | San Telmo | ||
8:00 AM - 8:50 AM | A2A Payment Hub SolCon Tiger Team meeting | Team Meeting | Polo Room, 2nd Floor | ||
8:10 AM - 8:50 AM | Immediate Payments Conversation - Roadmap Colombia and Mexico | The session will focus on the go-to-market strategy, product readiness, CSM guidelines, key SVP versus market trends, and partner inclusion. Additionally, the product team will share how they plan to align with and support the region's growth plan and go-to-market strategy for 2025. | Team Meeting | Bridget Hall Craig Ramsey | Poncho, 2nd Floor |
8:30 AM - 5:00 PM | Registration / Global Desktop Support | Registration/Information | First Floor Foyer | ||
9:00 AM - 11:45 AM | Click 'Day 3 Sessions' to view Session Options | Breakout Session | |||
11:45 AM - 12:45 PM | Lunch | Meal/Break | San Telmo | ||
12:55 PM - 1:50 PM | Speedpay - Regional Wrap Up | Breakout Session | Retiro B, 1st Floor | ||
12:55 PM - 1:50 PM | EU - Regional Wrap Up | Breakout Session | La Pampa, 1st Floor | ||
12:55 PM - 1:50 PM | NA - Regional Wrap Up | Breakout Session | Gloden Horn, 1st Floor | ||
12:55 PM - 1:50 PM | APAC - Regional Wrap Up | Breakout Session | Ombu A&B, 2nd Floor | ||
12:55 PM - 1:50 PM | MEASA - Regional Wrap Up | Breakout Session | Marin Fierro A&B, 2nd Floor | ||
2:00 PM - 4:00 PM | Closing General Session |
| General Session | Alessandro Silva Maddy Aufseeser Alberto Olivares Vlademir Santos Erika Baumann Philip Bruno | Libertador, 1st Floor |
4:00 PM - 5:00 PM | Airport Shuttles | Sheraton Convention Center Entrance |
Click here to view Day 3 (Thursday, February 13, 2025) Cross Collaboration Sessions:
Questions? Contact ACI Events