Select your Region or Business Group and/or Segment Type to see your personalized GSKO 2025 Agenda:

Time Name Description Session Type Speakers Location Name
8:30 AM - 5:00 PMRegistration / Global Desktop Support Registration/InformationFirst Floor Foyer
9:00 AM - 5:00 PMSolution Consulting Training Day Team MeetingRetiro B, 1st Floor
6:00 PMNew Hire Welcome Dinner by Invite Only

Departure from Lobby at 5:40pm

Reception/EventSheraton Convention Center Entrance
6:30 PMAll Staff Welcome Dinner

Departure from Lobby at 6:15pm

Reception/EventSheraton Convention Center Entrance
Time Name Description Session Type Speakers Location Name
7:00 AM - 8:50 AMBreakfast Meal/BreakSan Telmo, Lobby
8:00 AM - 8:50 AMSolution Consulting All-Hands Team MeetingRetiro B, 1st Floor
8:30 AM - 5:00 PMRegistration / Global Desktop Support Registration/InformationFirst Floor Foyer
9:00 AM - 10:30 AMOpening General Session General SessionLibertador A&B, 1st Floor
10:35 AM - 10:55 AMAM Break Meal/Break 
11:00 AM - 11:30 AMWelcome and 2025 Go Forward Plans Breakout SessionLibertador A&B, 1st Floor
11:00 AM - 11:45 AMHow We Win in 2025

Join ACI’s product management leaders for an introductory session on winning in North America in 2025. Explore key solution segments—Banking and Merchant—while gaining insights into market needs, value propositions, and strategies to secure new logos and upsell existing customers. A must-attend for staying ahead in 2025's competitive landscape.

Breakout SessionGloden Horn, 1st Floor
11:00 AM - 11:45 AMMission FY 2025

This session will focus on the success for the MEASA region in the year 2024. The session will further focus on the way ahead for the next year. Finally the session will end with Question and Answer segment with the Regional Leader and Sales Leader.

Breakout SessionMarin Fierro A&B, 2nd Floor
11:00 AM - 11:45 AMEurope Strategy and Priorities for 2025 - Understand the strategy and your part in executing the priorities in 2025.

This session will center on regional priorities, plans, and expectations for the year ahead.  It will provide you with insights and strategies to replicate successful renewals, win key accounts, and excel in 2025.

Breakout SessionLa Pampa, 1st Floor
11:00 AM - 12:00 PMElevate APAC Mission Strategy with New Vision, Mission and Values Breakout SessionRetiro A, 1st Floor
11:00 AM - 12:30 PMSolution Consulting in Regional Breakouts Breakout Session 
11:00 AM - 11:45 PMLatin America State of Business

This session will center on regional priorities, plans, and expectations for the year ahead.  It will provide you with tools, insights, and strategies to replicate successful renewals, win key accounts, and excel in 2025.

Breakout SessionOmbu A&B, 2nd Floor
11:30 AM - 12:30 PMWhy Do Customers Engage With ACI? Breakout Session 
11:45 AM - 12:10 PMACI Risk Management

This session will focus on proper channels, engagement, and reviewing the risk management process heading into 2025.

Breakout SessionMarin Fierro A&B, 2nd Floor
11:45 AM - 12:10 PMHow We Win As a Team- Part 1

This session will recap last year's successes and explore key learnings for winning in the coming year. You’ll be given strategies, tools, and insights to replicate successful renewals, win new logos, and excel as a team.

Breakout SessionGloden Horn, 1st Floor
11:45 AM - 12:15 PMPartner Strategy for LATAM

This session will focus on LATAM's on-going efforts and strategy to transform ACI's traditional partner approach to generate a powerful regional ecosystem that includes multiple partners (Product & Services) to accelerate business development and open new revenue streams.

Breakout SessionOmbu A&B, 2nd Floor
11:45 AM - 12:30 PM2025 Expectations

Join this session to welcome 2025 while we focus on the regional strategy and key learnings from 2024. We will discuss the strategy for the merchant business in 2025 focusing on what is expected from the team. This session is designed to equip you with the tools and insights needed to excel in the year ahead.

This session is essential for anyone looking to excel in the Merchant segment.

Breakout SessionLa Pampa, 1st Floor
11:45 AM - 12:30 PMPayments Hub Update

This session covers everything from the basics to advanced selling strategies for Payments Hub. You'll get a recap of its purpose and importance, updates on progress and delivery schedules, a live demo, and insights into regional selling, localization strategies, and support available.

Breakout SessionLa Pampa, 1st Floor
12:00 PM - 12:30 PMEnvision with Payment Hub Part 1 Breakout SessionRetiro A, 1st Floor
12:10 PM - 12:30 PMACI Risk Management

This session will focus on proper channels, engagement, and reviewing the risk management process heading into 2025.

Breakout SessionGloden Horn, 1st Floor
12:15 PM - 12:30 PMHR Programs for 2025

This session will highlight programs from 2024, and delve into what is new for 2025.

Breakout SessionOmbu A&B, 2nd Floor
12:40 PM - 1:50 PMPayments Hub in Action: Payments Hub Demo and Insights Over Lunch

Join us for an engaging and informal lunch-and-learn session designed to give the commercial teams a front row seat the future of payments. This is your chance to explore the payments hub in more detail: featuring a demo area and a panel ready to answer your burning questions. No formal presentation - just open dialogue with the team who can share insights and an opportunity for you to ask anything or just connect.

Meal/BreakAtalaya, 24th Floor
12:40 PM - 1:50 PMLunch Meal/BreakSan Telmo, Lobby
2:00 PM - 2:20 PMEnvision with Payment Hub Part 2 Breakout SessionRetiro A, 1st Floor
2:00 PM - 2:45 PMACI Marketing 2025 and Beyond – Influencing The Market, Expanding Awareness and Improving Perceptions

This session will focus on Key Corporate Strategic Initiatives from a Marketing standpoint and their implications on the MEASA region. We will also be discussing the various Analyst Relations and Market Intelligence initiatives. Finally the session will end with Question and Answer segment with the team.

Breakout SessionMarin Fierro A&B, 2nd Floor
2:00 PM - 3:30 PMMerchant: 2025 Strategy - North America and Europe

Join us for a deep dive into the Merchant segment, covering in-store and eCommerce solutions. Explore 2025 strategies, market trends, customer behavior, and updates on partnership plans.  This session is essential for anyone looking to excel in the Merchant segment.

Breakout SessionLa Pampa, 1st Floor
2:00 PM - 3:30 PMSolution Consulting in Regional Breakouts Breakout Session 
2:00 PM - 3:30 PMPayments Hub Update

This session covers everything from the basics to advanced selling strategies for Payments Hub. You'll get a recap of its purpose and importance, updates on progress and delivery schedules, a live demo, and insights into regional selling, localization strategies, and support available.

Breakout SessionOmbu A&B, 2nd Floor
2:00 PM - 3:30 PMHow Do We Make Value Come Alive For New Business, Renewals Or Expansion? Breakout Session 
2:00 PM - 3:30 PMBanking: How we win with Payments Intelligence

Join us for an insightful session where we'll explore ACI's unique value in the global payment ecosystem. Discover how we leverage our strength, access to data and intelligence, expert know-how, and ability to deliver to win in the market in 2025. This session will provide you with the insights and strategies needed to capitalize on our unique market position and drive success.

Breakout SessionGloden Horn, 1st Floor
2:00 PM - 3:30 PMHigh Value Overview and Positioning

Join this session to gain an in-depth overview of High Value Payments, enhance your understanding of the solution, and refine your ability to effectively position it to your customers.

Breakout SessionLa Pampa, 1st Floor
2:20 PM - 3:10 PMEmpower with Services Breakout SessionRetiro A, 1st Floor
2:45 PM - 3:30 PMCloud Deployment at ACI, Azure/AWS

This session will focus on the various cloud deployment strategies available for ACI solutions like Base24, PRM and RTPS. This session should cover both the ACI and Regional cloud deployment scope for the above products, as well as the readiness of cloud deployment at MEASA level. We will also be covering deployments specific to Microsoft, AWS and Red Hat, as well the roadmap for 2025. Finally we will be brainstorming regional engagements/opportunities for 2025.

Breakout SessionMarin Fierro A&B, 2nd Floor
3:35 PM - 3:55 PMPM Break Meal/Break 
4:00 PM - 5:00 PMRegional Breakout Awards Breakout Session 
5:00 PM - 6:30 PMOpen Time   
6:30 PM - 7:30 PMAwards Cocktail Reception Reception/Event 
7:30 PM - 10:00 PMAwards Celebration Reception/EventLibertador A&B, 1st Floor
10:00 PM - 11:59 PMPost Celebration Reception/EventAtalaya, 24th Floor
Time Name Description Session Type Speakers Location Name
8:00 AM - 8:50 AMSolution Consulting Cloud Panel (Banking) Team MeetingRetiro B, 1st Floor
8:30 AM - 5:00 PMRegistration / Global Desktop Support  Registration/InformationFirst Floor Foyer
9:00 AM - 10:30 AMGeneral Session General SessionLibertador A&B, 1st Floor
10:35 AM - 10:55 AMAM Break Meal/Break 
11:00 AM - 11:45 AMMerchant Revenue Management: Structuring Deals and Contracts to Optimize and Accelerate Revenue

This interactive session will focus on key elements of deal structuring and provide you with actionable strategies to optimize revenue, shorten sales cycles, and accelerate revenue recognition. 

Breakout SessionRetiro B, 1st Floor
11:00 AM - 11:45 AMRenewals Best Practices  

Join us for an insightful session where we will explore strategies for successful renewals in 2025, focusing on key aspects such as aligning with customer goals, viewing renewals as opportunities for growth, and identifying expansion within existing accounts. We’ll also tackle the challenge of sunset fees and how to effectively handle CPI adjustments. Real-world examples, including success stories from Worldpay and ING, will provide practical insights on how to manage and drive successful renewals.

Don’t miss this chance to gain actionable insights that will set you up for success in 2025 and beyond!

Breakout SessionLa Pampa, 1st Floor
11:00 AM - 11:45 AMBack Office options for LATAM

In this session we will discuss what back office options are available in LATAM, including RS2 solutions and how to overcome some of the typical challenges when selling back office.

Breakout SessionOmbu A&B, 2nd Floor
11:00 AM - 11:55 AMExcel in Pacific: GTM Plan Australia, New Zealand and other PICs Breakout SessionRetiro A, 1st Floor
11:00 AM - 12:00 PMGo Forward 2025 (cont.) Breakout Session 
11:00 AM - 12:30 PMSDR Best Practices for Success in 2025 (EU SDRs only)

Join this interactive session to explore strategies and techniques for effective presentations, handling common objections, and mastering email marketing best practices.  Engage with your peers to share insights, exchange ideas, and collaboratively set the foundation for a successful 2025.

Breakout SessionLa Pampa, 1st Floor
11:00 AM - 12:30 PMHow to Sell Effectively

This session, led by Steve Thompson from Value Lifecycle, will focus on mastering effective sales strategies.  This will be a key opportunity for the MEASA team to enhance skills in customer interactions, managing client expectations, navigating negotiations, and strengthening client relationships.

Breakout SessionMarin Fierro A&B, 2nd Floor
11:00 AM - 12:30 PMBanking: How we win with the Payments Hub & A2A Payments

This session covers everything from the basics to advanced selling strategies for Payments Hub. You'll get a recap of its purpose and importance, updates on progress and delivery schedules, a live demo, and insights into regional selling, localization strategies, and support available.

Breakout SessionGloden Horn, 1st Floor
11:00 AM - 11:45 PMSolution Consulting in Regional Breakouts (All) Breakout Session 
11:00 AM - 11:45 PMGlobal Payment Orchestration - Turning Up Differently

In this session, we will explore how to simplify and elevate our message by differentiating against competitors and addressing customer pains and needs. We will use data and real-world examples to demonstrate best practices for consultative selling, with a focus on the Direct Merchant and large PSPs enabling Merchants. Additionally, we will cover what to expect from the session and why it is a game-changer, highlight the selling journey, and emphasize the importance of a value/customer-centric mindset. We will also discuss how to put this mindset into action by understanding the customer and turning up differently. The session will conclude with a Q&A segment.

Breakout SessionRio de la Plata
11:45 AM - 12:15 PMPR Latin America – How to leverage PR to increase brand visibility and drive pipeline growth

The session will give an overview of how we leveraged PR to increase brand visibility and drive pipeline growth across the Latam region. It will highlight the key campaigns and results for 2024, and give an outlook for 2025. We will also discuss best practices and learning. The session will end with a Q&A session.

Breakout SessionOmbu A&B, 2nd Floor
11:45 AM - 12:30 PMMerchant - Winning more RFPs (NDBs and Sol Cons)

How do we ensure we select the right RFPs to response, and how we get selected more often and can present our solution

• Review Merchant RFPs from last 3 years (Numbers and Facts)

• Outline the good and bad (Win/Loss report - review)

• Learn from good and improve on bad (Best Practise)

• Construct the response – Story Telling (e.g. PowerPoint to PDF, Dedicated landing Page)

• Q&A

Breakout SessionRio de la Plata
11:45 AM - 12:30 PMBanking - A&I Portfolio Strategy: Value Positioning for 2025 Sales & Pipeline Building

Join us for an insightful session designed for solution consultants, where we will explore key topics relevant to the issuing and acquiring business. This session will cover current offerings, future developments, and the value propositions of available solutions. Gain the knowledge and insights needed to effectively support and advise your clients.

Breakout Session 
11:45 AM - 12:30 PMBanking - Payments Intelligence Portfolio Strategy: Evolution & Differentiators for 2025 Sales

This session will give you a deeper understanding of the evolution of ACI's Payments Intelligence capabilities and how the planned roadmap can be positioned as a key differentiator in the market. Additionally, it will cover strategies for addressing objections related to competitive offerings, including perceived shortcomings of our solution compared to competitors' strengths.

Breakout Session 
11:45 AM - 12:30 PMCustomer Care Best Practices

Join us for an interactive session where we move beyond presentations and dive into shared experiences and best practices for delivering exceptional customer care. This session will focus on real-world examples such as Nexi relationship, Rabobank, and YBS offering valuable lessons and strategies from subject matter experts.

Breakout SessionLa Pampa, 1st Floor
11:45 AM - 12:30 PMMerchant: Excel in QBRs (CSMs only)

Join us for a 45-minute workshop on Effective QBR (Quarterly Business Review) Content designed for Customer Success Managers. We'll start with an introduction to the importance of QBRs in customer success and relationship management. The session will cover the key components of an effective QBR, common pitfalls to avoid, and best practices for crafting content tailored to different audiences. Participants will engage in an interactive exercise to review and critique sample QBR content, followed by a group discussion on improvements and best practices. We'll wrap up with a Q&A segment to address any questions and recap key takeaways. This workshop aims to equip you with the tools and insights needed to create impactful QBRs.

Breakout SessionGomez Losada, 2nd Floor
11:55 AM - 12:30 PMExcel in ASEAN - GTM Indonesia, Malaysia  Breakout SessionRetiro A, 1st Floor
12:00 PM - 12:30 PMGo Forward 2025 (cont.) Breakout Session 
12:15 PM - 12:35 PMACI Risk Management

This session will focus on proper channels, engagement, and reviewing the risk management process heading into 2025.

Breakout SessionOmbu A&B, 2nd Floor
12:30 PM - 1:00 PMWhat’s the “So What”?

Learn how to best utilize the SC team to help create value in your opportunities and relationships, with a focus on helping a client/prospect determine what success looks like

Breakout Session 
12:40 PM - 1:50 PMLunch Meal/BreakSan Telmo, Lobby
12:40 PM - 1:50 PMEmpower, Energise, and Elevate: Women Leading the Future of Payments Luncheon

Join our panel discussion where we will explore how our newly launched values play a crucial role in elevating women in technology and payments.

Meal/BreakAtalaya, 24th Floor
2:00 PM - 2:35 PMExcel in ASEAN - GTM Philippines, Singapore, Thailand  Breakout SessionRetiro A, 1st Floor
2:00 PM - 2:45 PMMerchant - How to win with Merchant Fraud Management

In this session, we’ll explore how to leverage payments intelligence to transform the way fraud is perceived and tackled in the industry, and we will dive into the latest strategies and solutions for tackling fraud in the merchant segment.

You’ll learn how to initiate meaningful fraud discussions, position your capabilities effectively, and identify the right targets for your solutions.

Join us to enhance your sales skills and prepare for a successful 2025!

Breakout SessionRio de la Plata
2:00 PM - 2:45 PMRevenue Management: Structuring Deals and Contracts to Optimize and Accelerate Revenue

This interactive session will focus on key elements of deal structuring and provide you with actionable strategies to optimize revenue, shorten sales cycles, and accelerate revenue recognition. 

Breakout SessionOmbu A&B, 2nd Floor
2:00 PM - 2:45 PMHow we win as a team - Part 2

This breakout session is designed for Sales Representatives and Customer Success Managers in the Banking and Merchant segment. It will cover the preferred sales cycle, effective tag team strategies, and best practices for collaboration with Solution Consultants and Sales Operations. Attendees will learn about the structure and frequency of pipeline review meetings, key metrics to track, and how to use these meetings to identify opportunities and address challenges. The session will also introduce standardized RFP templates for 2025, with guidelines for customization and tips for creating persuasive responses. By the end of the session, participants will have a clear understanding of the sales process, strategies for working within tag teams, and how to collaborate efficiently with their teams. They will also be familiar with the RFP templates and how to use them to create winning proposals. Join us to enhance your sales skills and prepare for a successful 2025!

Breakout SessionGloden Horn, 1st Floor
2:00 PM - 3:00 PMEnvision the road ahead with ACI Speedpay

Selling Speedpay, understanding where our clients will evolve in business and technology in 3+ years out, build to future needs and framework of clients exciting existing clients and providing insights in to the future of ACI Speedpay.

Breakout SessionRetiro C, 1st Floor
2:00 PM - 3:30 PMBanking - The Architectural 'Why" Behind Payments Hub

After attending the session, you’ll be better equipped to hold meetings with customers, describe the new platform architecture, articulate the high-level technical rationale behind it, conduct business-level discussions on its benefits, and explain how modern technology is being used to achieve the vision.

Breakout Session 
2:00 PM - 3:30 PMPayments Hub Update

This session covers everything from the basics to advanced selling strategies for Payments Hub. You'll get a recap of its purpose and importance, updates on progress and delivery schedules, a live demo, and insights into regional selling, localization strategies, and support available.

Breakout SessionMarin Fierro A&B, 2nd Floor
2:00 PM - 3:30 PMRFP Selling and How to Win

This session, led by Steve Thompson from Value Lifecycle, explores strategies to gain access to key decision-makers and position ACI for success in sales discussions. We’ll refine our value proposition and develop impactful messaging to highlight ACI’s strengths, ensuring we stand out in competitive engagements.
-    How can we change the game to favor ACI?
-    How do we gain access to the Key Decision Makers?
-    If we do gain access, what do we talk about to better position ACI to win?
-    What is our Value Proposition and how to communicate it?
 

Breakout SessionLa Pampa, 1st Floor
2:35 PM - 3:30 PMExcel in North Asia - GTM Plan, China, Hong Kong, Japan, and Taiwan  Breakout SessionRetiro A, 1st Floor
2:45 PM - 3:30 PMBanking: Retail Payments

Join us for an informative breakout session titled How to Win with Retail Payments in 2025, where we'll explore the strategies and solutions that will drive success in the coming year. This session will cover the current challenges in the North American market and how to overcome them, focusing on both existing customers and new logos. We'll discuss the key offerings and value propositions that set us apart, including our comprehensive payment solutions and the latest advancements in technology. You'll learn how to handle core customer objections, understand the impact of our investments, and navigate the evolving landscape of cloud deployments. This session is crucial for anyone looking to stay ahead in the competitive retail payments industry and maximize revenue opportunities in 2025.

Breakout SessionGloden Horn, 1st Floor
2:45 PM - 3:30 PMMerchant: Understanding & Positioning ACI Payments Intelligence

Join us for an insightful breakout session where we'll delve into the latest strategies and solutions for tackling fraud in the merchant segment. This session will cover key topics such as the identification challenges posed by evolving consumer profiles, the various forms of friendly fraud, and the critical role of digital identities in fraud prevention. We'll also explore how to leverage predictive modeling and precise fraud management to enhance revenue potential. Additionally, we'll discuss the importance of balancing approvals, costs, and fraud to optimize performance. This session is essential for anyone looking to stay ahead in the ever-evolving landscape of merchant fraud management.

Breakout SessionAuditorium
2:45 PM - 3:30 PMNavigating Excellence: Client Delivery LATAM 2025

This session will dive into the evolution of Client Delivery, outlining the new structure, key processes, and strategic initiatives to drive efficiency and collaboration. We’ll address critical topics such as margin challenges, contractor management, and rules of engagement while introducing streamlined processes for estimation and delivery. Together, we’ll chart the path to ensure we deliver exceptional value to our clients and align with regional and global priorities.

Breakout SessionOmbu A&B, 2nd Floor
3:00 PM - 3:45 PMOnboarding as a Revenue Engine: Driving Growth, Innovation, and Transformation

Imagine a future where our Onboarding process is a game-changer, driving faster, more predictable go-lives and accelerating revenue growth with unmatched client satisfaction.  Discover how our Customer Onboarding and Enablement organization is the cornerstone of and the engine behind revenue and cash flow. Learn how cutting-edge technology and automation are revolutionizing our onboarding processes, while setting new benchmarks for excellence and efficiency. You'll also learn about our bold initiatives that are fostering a culture of transformation, disruption, and continuous improvement within our organization.

Breakout Session 
3:10 PM - 3:30 PMACI Risk Management

This session will focus on proper channels, engagement, and reviewing the risk management process heading into 2025.

Breakout SessionRetiro A, 1st Floor
3:35 PM - 3:55 PMPM Break Meal/Break 
4:00 PM - 5:30 PMGeneral Session General SessionLibertador A&B, 1st Floor
5:30 PM - 6:30 PMOpen Time   
6:30 PM - 6:45 PMShuttle Departures to Offsite Evening Event Reception/EventSheraton Convention Center Entrance
7:15 PM - 11:00 PMOffsite Evening Event Reception/Event 
Time Name Description Session Type Speakers Location Name
7:00 AM - 8:50 AMBreakfast Meal/BreakSan Telmo, Lobby
8:30 AM - 5:00 PMRegistration / Global Desktop Support  Registration/InformationFirst Floor Foyer
9:00 AM - 11:45 AMClick 'Day 3 Sessions' to view Session Options Breakout Session 
11:45 AM - 12:45 PMLunch Meal/BreakSan Telmo, Lobby
12:55 PM - 1:50 PMRegional Wrap Up Breakout Session 
2:00 PM - 4:00 PMClosing General Session General SessionLibertador A&B, 1st Floor
4:00 PM - 5:00 PMAirport Shuttles  Sheraton Convention Center Entrance

Click here to view Day 3 (Thursday, February 13, 2025) Cross Collaboration Sessions:

Questions? Contact ACI Events