Session selection is open! Take a moment to review your options. Then select one session during each time block. 

Topics and dates/times subject to change.

Thursday, February 13, 2025

Name Description Segment Type Speakers Location Name
Deal Showcase: National Australian Bank

Join this interactive session with the National Australian Bank account team to hear about the lessons learned from early customer engagement leveraging the vision of Retail Payments Hub for the sales of “on the truck” solutions (RPS/A&I).  Get answers to your key questions and recommendations on how to better your game in 2025.

BankingChloe Clarke Romans ScerbansOmbu A&B, 2nd Floor
Merchant Onboarding & Set Up Process: Positioning for Success

This session will cover the Merchant onboarding process, providing key discovery questions to guide your customer discussions and essential resources to support your needs.  We will also discuss strategies for engaging with the onboarding team for effective collaboration and success.

MerchantGiovanna AndreuccettiRetiro A, 1st Floor
Payments Hub Market Trends and Building a Strong Pipeline

Join us for an insightful session exploring the latest market trends in Payments Hub and their transformative impact on the payments ecosystem. This session will provide you with practical strategies for identifying opportunities and building a robust pipeline for 2026 and beyond

BankingCraig Ramsey Rachel Hunt Richard Perkins Denise JacobsonLa Pampa, 1st Floor
Payments Intelligence: Empower your journey and win big in the year ahead.

Unlock the secrets to dominating the market in 2025! This dynamic session will showcase how to harness our unmatched Payments and Intelligence value proposition, combined with expert insights, to outpace the competition. Gain actionable strategies and knowledge to capitalize on our unique market position and propel your success to new heights.

BankingCleber Martins Marc TrepanierMarin Fierro A&B, 2nd Floor
RFPs and How to Change the Game in Our Favor

Winning or losing an RFP can often feel like playing a game with rules stacked against you. But should we always play by their rules? This session dives into the strategies and insights that can help you take control of the process, shifting the playing field in your favor. Learn how to evaluate whether an opportunity is worth pursuing, redefine the rules of engagement, and position yourself to win by leveraging creativity, preparation, and a proactive approach.

Applicable to All, Skill / ProcessSteve ThompsonGloden Horn, 1st Floor
Selling Services - How to position the value of ACI experience in 2025

In this session, we will explore effective strategies for positioning the value of ACI's services in 2025. The discussion will cover various aspects of selling services, including leveraging the ACI experience, approaching new business sales, and collaborating with partners. We will also address regional challenges and provide actionable insights to enhance our sales approach.
Key topics include:
•    Understanding what we do and don’t do
•    Focusing on outcomes to win deals
•    Addressing current market challenges
•    Regional insights for Europe and North America
•    Revised sales model with qualitative discussions, decision tree processes, and aggressive estimation approaches
•    Strategic use of partners and key SMEs in the pre-sales process

Gain valuable insights and practical strategies to position ACI's services effectively in 2025 and beyond.
 

Applicable to All, Skill / ProcessSaurabh Gupta Rory WhelanRetiro C, 1st Floor
Name Description Segment Type Speakers Location Name
AI Privacy and Governance: What our Customers are Asking

With Artificial Intelligence becoming far more accessible to a wider audience over the last 18 months, customers and prospects are asking more detailed questions in how we use AI. Specific to our governance and the policies we put in place to protect against any misuse or bias. This session will help you answer those questions, irrespective if the product that is being sold has AI capability or not. These questions are seen within RFI/RFPs and become far more frequent in recent months. Our goal is to help you prepare for those questions, and give you confidence in answering them directly to your customers/prospects.

BankingJames HennessyMarin Fierro A&B, 2nd Floor
A Transformation Journey: Introducing the new "Biller HELP24" Team

Join us as we explore our transformative journey from HELP24 to the Customer Care team. A transformation focused on continuous improvement, customer centricity, and innovation. Discover how we’re revolutionizing customer interactions, fostering a culture of empowerment and accountability, and driving success for our clients and team.

BillerSaundra EnglishGloden Horn, 1st Floor
Deal Showcase: Beyond the Wins – Unlocking New ATM Opportunities Across Regions

Join us for an engaging panel where we explore how recent ATM successes are just the start. You will learn how innovations, market shifts, and strategies are driving new opportunities in North America, LATAM, and MEASA, and how these can be extended to other regions. Curious about how the MEASA team approached the lower-tier market with a processor? Or why ATMs are once again a focus in North America, and how the LATAM team was successful in reversing a bank's decision to move away from ACI? Learn why now is the perfect time to capitalize on these opportunities and don't miss this chance to drive success in the ATM sector.

BankingBorja Lopez Melissa Brady Himanshu Amberkar Brian Engle Sonia Gomez Ankur SaxenaOmbu A&B, 2nd Floor
LV Real-Time Payments Deployment Options: Benefits, Challenges, and Ideal Customer Profiles

This session will explore ACI's LV Real-Time Payments deployment options across regions.  You will gain a deeper understanding of the benefits, challenges, and ideal customer profiles for each deployment option.  Additionally, you will gain insights to effectively positioning ACI solutions based on regional needs and customer requirements.

 

BankingSomya Patnaik Bridget HallRetiro A, 1st Floor
North America: Competition Merchant Payments Landscape

In this session we will explore the competitive payments landscape, gain insights into market trends, emerging technologies, and strategies to stay ahead in this dynamic ecosystem.

MerchantDaniel Coates Christine FuchsPoncho, 2nd Floor
Revenue Management: Structuring Deals and Contracts to Optimize and Accelerate Revenue

This interactive session will focus on key elements of deal structuring and provide you with actionable strategies to optimize revenue, shorten sales cycles, and accelerate revenue recognition.  

Applicable to All, Skill / ProcessDavid KonzLa Pampa, 1st Floor
The Key Role of Services in Winning a Deal - Part 1

This session, led by Steve Thompson from Value Lifecycle, explores how our customers define value and the pivotal role of Services in building trust and securing business before the PO.
-    What are Customers Buying from us?
-    How do Customers think about Value?
-    What is the key role of Services in winning the business before the PO?

ServicesSteve ThompsonRetiro C, 1st Floor
Name Description Segment Type Speakers Location Name
2025 Marketing Update

Join us for a comprehensive update on 2025 marketing strategies, trends, and initiatives. This session will cover key performance insights, upcoming campaigns, and innovative approaches to drive growth and engagement in the year ahead. Stay informed and aligned as we shape the future of marketing together.

BillerKaren MarianaGloden Horn, 1st Floor
AI Privacy and Governance: What our Customers are Asking

With Artificial Intelligence becoming far more accessible to a wider audience over the last 18 months, customers and prospects are asking more detailed questions in how we use AI. Specific to our governance and the policies we put in place to protect against any misuse or bias. This session will help you answer those questions, irrespective if the product that is being sold has AI capability or not. These questions are seen within RFI/RFPs and become far more frequent in recent months. Our goal is to help you prepare for those questions, and give you confidence in answering them directly to your customers/prospects.

BankingJames HennessyOmbu A&B, 2nd Floor
Collaborative Conversations with Banking Solutions Leadership

After an exciting and knowledge-packed global sales kickoff, it's time to tie it all together! This session is your chance to connect directly with our banking solution leadership team and get your answers to the most frequently asked questions. Whether you're looking for clarity on a specific strategy, need insight into a product update, or just want to hear more from leadership, this is the place to be. Bring your remaining questions or simply listen in to learn from others—there’s something for everyone in this interactive and collaborative session.

BankingRichard Perkins William Farris Craig RamseyLa Pampa, 1st Floor
Europe: Competition Merchant Payments Landscape

In this session we will explore the competitive payments landscape, gain insights into market trends, emerging technologies, and strategies to stay ahead in this dynamic ecosystem.

MerchantChristine Fuchs Kieran MongeyPoncho, 2nd Floor
Merchant 2025 Omni Pricing Update

This session will introduce you to the new Merchant Omni Pricing Tool for value based pricing for both in-store and eComm.  

  • Get a tour of the new tool and learn how to key in deals
  • Understand how to handle special situations
  • See how the tool can be used for a variety of pricing formats and proposals
  • Learn how deals are analyzed and scored
  • See what exceptions look like
  • Get a demo of a sample deal using the new tool
  • Learn how volumes from in-store impact pricing for ecomm (and vice versa)
MerchantDaniel Coates Dusty Gomez Vidya Shankar SubramanianMarin Fierro A&B, 2nd Floor
Payments Intelligence: Empower your journey and win big in the year ahead.

Unlock the secrets to dominating the market in 2025! This dynamic session will showcase how to harness our unmatched Payments and Intelligence value proposition, combined with expert insights, to outpace the competition. Gain actionable strategies and knowledge to capitalize on our unique market position and propel your success to new heights.

BankingCleber Martins Marc TrepanierRetiro A, 1st Floor
The Key Role of Services in Winning a Deal - Part 2

This session, led by Steve Thompson from Value Lifecycle, explores how our customers define value and the pivotal role of Services in building trust and securing business before the PO.
-    What are Customers Buying from us?
-    How do Customers think about Value?
-    What is the key role of Services in winning the business before the PO?

ServicesSteve ThompsonRetiro C, 1st Floor